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NO SALES TAX- FREE SHIPPING ON ALL ORDERS
OVER $150.00 WITHIN THE 48 CONTINENTAL UNITED STATES! ORDER ON-LINE OR CALL US TODAY!
603-935-8100 |
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Customer Service Your satisfaction is important to us!
For questions about your order, or for technical advice, please call us at 603-935-8100. If we are not currently available when you call us, please leave us your full name, your complete telephone number with area code, and a brief message, and someone will return your call as soon as possible. We return calls during the day and evening hours, so please leave alternate telephone numbers where you can be reached during the day and evening.
You may also contact us by FAX at 603-935-9600, or by e-mail at
 RETURNS AND EXCHANGE POLICIES:
You must contact us by e-mail or FAX before you make any attempt to return a product to us. We will not accept any shipments from customers who have not contacted us for an approval, in which case we will issue you a Return Authorization Number. All returns that we approve must be shipped to us pre-paid and must have printed on the shipping carton the Return Authorization Number. Returns which do not conform to our policy will be refused. If we ship you the wrong item, you will be given a credit for your purchase price, or you may request that we exchange the item for a different one (you will be responsible for paying us the difference in purchase price for the new item). All other returns which we approve will be subject to a return handling fee equal to 20% of the purchase price of the product which we allow you to return plus our cost of shipping the product to you when you ordered. If you originally paid by a credit card, we will only issue a credit against that particular credit card.
BACKORDER POLICY:
Occasionally, backorders can occur even though we carry a substantial inventory of product. If we are temporarily out of a particular product, we will make every effort to get it shipped to you as quickly as possible. To facilitate this process, we may sometimes have the product shipped directly to you from the manufacturer. If a product has been discontinued by a manufacturer, we will refund your purchase price. Please contact Customer Service with any questions about any backorders.
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